2degrees is now three brands in one: 2degrees itself, Orcon and Slingshot. Orcon has been part of 2degrees since June 2022 and new Orcon sign-ups have gone to 2degrees since November 2024, while Slingshot still sells under its own name with 2degrees running its support. That matters during an outage, because the status page you need depends on which brand is on your bill.
Is 2degrees down? Where to check
| Brand on your bill | Where to check |
|---|---|
| 2degrees | The network status page at 2degrees.nz |
| Orcon | Orcon’s network status article on its help centre, or the 2degrees page |
| Slingshot | The outages and network status section of Slingshot’s help pages, hosted by 2degrees |
| Any fibre customer | The Chorus outage map, or Enable, Tuatahi First Fibre or Northpower if they run fibre in your area |
Search your address on the fibre company’s map as well as the retailer’s page. A fault on the fibre network often appears there first, with the affected area, the services involved and an estimated fix time.
Mobile, wireless broadband and the end of 3G
2degrees sells 4G and 5G wireless broadband that runs over its mobile network, so a cell-site fault takes those home connections down along with phones in the same area. Turn Wi-Fi off on your phone: if mobile data fails too, the problem is the mobile network.
2degrees also switched off its 3G network between December 2025 and February 2026. Devices that only spoke 3G — older phones, some alarms, trackers and payment terminals — lost service then permanently. That is not an outage and will not come back; those devices need replacing with 4G or 5G equipment.
If there is no outage listed
1. Fibre box lights
On fibre, the Chorus ONT (or the equivalent box from your local fibre company) tells you whether the network reaches your house. On the common ONT 500, solid green POWER and PON are normal. A flashing PON means it is trying to connect, and a red LOS light means the fibre signal is lost — a network fault that 2degrees needs to log. Our ONT guide explains every light.
2. Restart in the right order
Turn off the modem, then the fibre box. Wait 30 seconds. Power the fibre box first, let PON settle, then the modem. Give it three minutes before testing.
3. Cables and ports
Reseat the cable between the fibre box’s modem port and the modem’s WAN port. A damaged cable or a cable in the wrong port looks exactly like an outage.
4. Wired or wireless?
Plug a laptop into the modem. If it works, your internet is up and the fault is Wi-Fi. Our guide to connections that keep dropping covers congestion, placement and modem settings, and the slow-internet guide helps if it is working but crawling.
5. Account and moves
A connection mid-transfer between brands, a recent house move, or an overdue bill can all stop service without any network fault. The 2degrees app or My 2degrees shows account status.
Reporting a fault and getting it fixed
Log the fault through 2degrees, Orcon or Slingshot — whichever brand you pay — rather than the fibre company, which only takes faults from providers. Keep the ticket number, and ask for a credit for the days without service once it is restored.
If a problem drags on after you have complained, the Telecommunications Dispute Resolution service is free for households and small businesses once six weeks have passed, and can award up to $15,000. Our New Zealand provider guide explains how retailers and network companies share responsibility, and the national outage guide lists the status pages for every other provider.
While you wait
- Use a phone hotspot — ideally on a different network if the 2degrees mobile network is part of the problem.
- Check medical alarms, security systems and EFTPOS terminals that rely on the connection.
- Stop restarting the modem once an outage is confirmed; it will reconnect by itself when the network does.
Disclaimer
General information only. Brand arrangements, status page locations and the 3G shutdown dates are as at September 2026; check your provider’s current status page during an outage.
Reference sources
Frequently asked questions
Is 2degrees down right now?
Check the 2degrees network status page and the fibre company’s outage map for your address. If neither shows a fault, start with the fibre box lights and a modem restart.
Are Orcon and Slingshot part of 2degrees?
Yes. Orcon joined 2degrees in June 2022 and new Orcon customers have signed up with 2degrees since November 2024. Slingshot still sells under its own brand with support run by 2degrees.
Why did my old device stop working on 2degrees?
If it only supported 3G, it stopped when 2degrees switched 3G off between December 2025 and February 2026. It will need replacing with a 4G or 5G device.
How do I report a 2degrees internet outage?
Through the 2degrees app, My 2degrees or customer support. Fibre faults are passed from 2degrees to the fibre company.
Does a mobile outage affect 2degrees broadband?
Wireless broadband, yes, because it uses the same cell sites. Fibre broadband is separate and keeps working during a mobile fault.
Can I get compensation for a 2degrees outage?
Ask for a credit once service returns. If a fault is not resolved after you complain, the Telecommunications Dispute Resolution service can help after six weeks.
Links mentioned in this article
- Wiki (from the previous version of this article)
