When the internet drops in Auckland, the cause is usually one of three things: a fault on the Chorus fibre network, a problem inside your provider’s own systems, or a power cut that took the fibre box and modem down with it. Each one has its own place to check, and working through them in order tells you within a few minutes whether there is anything to fix at home.
The three checks for an Auckland outage
| Possible cause | Where to check | What you will see |
|---|---|---|
| Fibre network fault | The Chorus outage map, searched by your address | Reported faults, the affected area, services hit, status and an estimated fix time |
| Provider problem | Your provider’s status page — Spark, One NZ, 2degrees, Skinny, Mercury, Contact, Voyager and others all publish one | Problems that sit inside the provider’s network, which never appear on the Chorus map |
| Power cut | Vector’s Outage Centre for most of Auckland, or the Counties Energy outage hub for Franklin and the southern rural areas | Current and planned power cuts by address, with restoration estimates once crews have assessed the fault |
Auckland’s fibre network is run by Chorus, so whichever company sends your bill, a street-level fibre fault shows on the Chorus map. Our guide to Chorus outages explains how to read it and what each light on the fibre box means.
Power cuts and your connection
The fibre box and modem both run on mains power, so a power cut ends the connection instantly even though the fibre itself is fine. Vector, which runs the lines across most of the region, lets you check an address on its Outage Centre, sends outage texts from the short number 5877, and takes calls on 0508 VECTOR (0508 832 867). Planned outages are notified up to four working days ahead. About 55 per cent of Vector’s Auckland customers have underground lines in front of their property, which helps in storms, but the overhead remainder and rural feeders are where most weather-related cuts happen.
If you rely on the connection for a medical alarm or for work, a small uninterruptible power supply for the fibre box and modem keeps you online through short cuts.
Provider status pages
- Spark — outages page on Spark’s help site. See our Spark outage guide.
- One NZ — network status page. See our One NZ outage guide.
- 2degrees, Orcon and Slingshot — 2degrees network status and the brand help pages. See our 2degrees outage guide.
- Skinny, Mercury, Contact, Now and Voyager — each publishes a status or faults page; our national outage guide lists them all.
Mercury is closing its Now broadband brand at the end of 2026 and moving Now’s home fibre customers to Mercury, so a Now customer may find status updates moving between the two sites during that change.
Nothing listed? Check your own setup
- Fibre box lights. Solid green POWER and PON are normal; a red LOS light means the fibre signal is lost and your provider needs to log a fault.
- Restart in order. Modem off, fibre box off, wait 30 seconds, fibre box on, then the modem.
- Cable check. Reseat the cable between the fibre box’s modem port and the modem’s WAN port.
- Wired test. Plug a laptop into the modem. If that works, the fault is Wi-Fi — see our guide to connections that keep dropping.
- Account status. A recent move, plan change or overdue bill can suspend service with no network fault at all.
If none of that helps, our full internet-not-working guide goes step by step through the less common causes.
Weather and Auckland outages
Storms cause most large Auckland outages, usually through power cuts and fallen lines rather than damage to underground fibre. During a severe weather event, check the power company first, keep your phone charged, and expect mobile networks to be busier than usual as everyone switches to data at once.
Getting it fixed and getting a credit
Report the fault to your provider, not to Chorus or Vector — providers raise fibre faults with Chorus, and only a power fault is reported to the lines company. Ask your provider for a credit for the days you were without internet once it is back. If a fault is not resolved after you have complained, the Telecommunications Dispute Resolution service is free for households after six weeks and can award up to $15,000.
Disclaimer
General information only. Contact details, outage tools and the Now brand closure are as at September 2026. In an emergency, call 111 — do not rely on a broadband-based phone line during an outage.
Reference sources
Frequently asked questions
Is there an internet outage in Auckland right now?
Check the Chorus outage map with your address, your provider’s status page, and Vector’s Outage Centre for power cuts. Between them they cover almost every cause.
Who runs the fibre network in Auckland?
Chorus. Your provider sells the plan and handles faults, and it raises any fibre network problem with Chorus.
How do I check for a power cut in Auckland?
Use Vector’s Outage Centre or call 0508 832 867. In Franklin and the southern rural areas, the lines company is Counties Energy, which runs its own outage hub.
Why is my internet down but my neighbour’s works?
They may be on a different provider, or the fault may be inside your home. Check your fibre box lights and try a wired connection before calling your provider.
Does a power cut stop fibre internet?
Yes. The fibre box and modem need power. A small backup battery keeps them running through short cuts.
Who do I report an Auckland internet outage to?
Your broadband provider. It logs fibre faults with Chorus. Power cuts are reported to Vector or Counties Energy.
